FAQ

What is WINEOPUS?

WINEOPUS is a digital wine shop where you can buy wine, beverages, accessories and winetours. You can:
- find a catalog of more products available and some special offers valid for a short period of time;
- discover new products are difficult to find on the market, both the traditional consumer who wants to buy from home;
- receive periodic consultation can learn more and new wines and;
- enter the culture of wine accompanying the consumer in a path of tips and special products with a high value for money.
 

Why WINEOPUS?

Buying is convenient, fast, safe and easy!
 

How much and how do I subscribe?

Registration is free and easy: simply click on the "Register" button at the top of the page and follow the wizard.
You will receive an email to selected containing a link that you must click to complete and confirm the address ownership of electronic mail. Registration gives you full access to offers and buy all the products in the catalog. It is advisable to subscribe to the newsletter to stay informed on the latest news and special promotions: click here to subscribe.
 

How can I buy a product?

All products can be purchased directly online. Once you register your site, simply select the desired product and follow the checkout process, which will take you up to the completion of your order.
 

Are my bottles are safe to ship?

Certainly you, deliveries are made by courier and our packaging is made from a patented double cardboard box and approved by leading Italian and international express couriers.
 

You can order products by telephone?

No, it is not currently possible. You can buy in a completely secure manner through the WINEOPUS site.
 

What methods of payment are accepted?

You can pay with credit cards and prepaid cards: Visa, Mastercard, Postepay, American Express, Discover (Diners Club International and Pulse), with a PayPal account. In the case of bank transfer, at the time of confirmation of the order, the bank details (IBAN) will be indicated, the transfer amount and the order number. The payment by bank transfer must take place within the time limits may be specified and no later than 10 days from the order confirmation.
 

It is safe to pay by credit card?

Paying by credit card is safe and certified, because sensitive data are not processed by our servers or our staff but only from the banking system and are not stored in any database, neither our nor the bank. The transaction takes place via secure, encrypted connection.
 

The prices on your site include VAT?

Yes, all our prices are always including VAT.
 

How much are the shipping costs?

Shipping costs can be fixed or variable, calculated according to the weight of the goods, the number of selected items and / or the destination address. You will be always informed of the amount of postage before concluding the purchase process and make payment. Generally, the shipping costs amount to 9,90 € for shipping throughout Continental Italy excluding all the Italian islands.

See the site for our regular offers for amount of spend to qualify for free shipping.
 

Is my personal information secure?

Information regarding payment such as a credit card does not pass through and are not processed / stored because processed and / or stored directly from the banking system.